Ignite Curiosity. Expand Worlds. Be Part of the W Experience.

At W Hotels, we don’t just offer a stay — we create experiences. Our mission is to ignite curiosity and expand worlds. We are bold, unconventional, and always evolving. Luxury to us means freedom: the freedom to be yourself, explore your desires, and expect whatever, whenever.

Our guests — The Connectors — are charismatic, curious, and full of energy. They bring people together, seek new experiences, and thrive on the unexpected. At W, we match that energy.

W Prague will feature 161 stylish rooms and suites, a vibrant rooftop bar with panoramic city views, the iconic W Lounge, destination restaurants, and state-of-the-art event spaces. Guests will also enjoy the indoor WET® pool, FIT® gym, and the signature AWAY® Spa.

Job description

What You’ll Do

-Welcome guests with warmth, professionalism, and personality

-Manage spa reservations and appointment scheduling

-Handle guest check-in/check-out and process payments

-Provide information about spa treatments, facilities, and products

-Coordinate with therapists to optimize daily schedules

-Maintain accurate guest records while ensuring confidentiality

-Support retail sales of spa products

-Keep the reception and guest areas clean, organized, and inviting

-Anticipate guest needs and deliver personalized service

-Resolve guest requests and concerns with a positive, solution-focused approach

Job requirements

What We’re Looking For

-Friendly, outgoing personality with a passion for guest service

-Strong communication skills (Czech & English required)

-Organized, detail-oriented, and able to multitask -Professional appearance and positive attitude ---Ability to work in a fast-paced, dynamic environment

-Team player with a proactive mindset

We offer

- Stable employment in a growing company

- Opportunity for professional growth and further education

- Pleasant working environment and friendly team

- Appropriate salary and employee benefits (meal vouchers, transport allowance, extra holidays, etc.)